Measuring the ROI of a coaching intervention, Part 2
JJ Phillips - Performance Improvement, 2007 - Wiley Online Library
JJ Phillips
Performance Improvement, 2007•Wiley Online LibraryThis article, the second of a two‐part series, describes a case study application of the ROI
Methodology™. In this case, a structured coaching program was implemented as part of a
comprehensive performance improvement solution designed to improve efficiency, customer
satisfaction, and revenue growth for Nations Hotel Corporation. This case study provides
critical insights into how a project was systemically designed, delivered, and measured to
create performance value, including a return on investment.
Methodology™. In this case, a structured coaching program was implemented as part of a
comprehensive performance improvement solution designed to improve efficiency, customer
satisfaction, and revenue growth for Nations Hotel Corporation. This case study provides
critical insights into how a project was systemically designed, delivered, and measured to
create performance value, including a return on investment.
Abstract
This article, the second of a two‐part series, describes a case study application of the ROI Methodology™. In this case, a structured coaching program was implemented as part of a comprehensive performance improvement solution designed to improve efficiency, customer satisfaction, and revenue growth for Nations Hotel Corporation. This case study provides critical insights into how a project was systemically designed, delivered, and measured to create performance value, including a return on investment.
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